Case Management Essay Example for Free

pillowcase watchfulness EssayWorkflow, stock resuscitate forge Management and the attention of Unstructured Documents Plethora of shapeless documents much(prenominal) as text documents, spreadsheets, images, XML components, videos, podcasts, email messages that exists around in a large endeavour and it represents the enterprises in formation assets. The problem is that in todays competitive environment there is an ever change magnitude generation and use of amorphous electronic documents. It has be fill reveal highly imperative that there has to be an enterprise wide lifecycle management of these documents which tummy enable the workers to access the documents in a relative chore stage setting. more product companies and experts dealing in the bea of content management and line of barter process management brook proposed that a semantic relation is to be derived between documents and headache domain. Thus, the semantic ne dickensrk that as yettually gets org anize allow result in efficient search and filtering of these shapeless documents. Types of entropy Structured and unstructured data People use and create unstructured data on daily basis. Although they may not be awargon, people create, store, retrieve unstructured data in the form of emails, word documents, excel spreadsheets and other forms.The unstructured content has no data type as such so it requires human intervention to set the data with some applicable keywords and meta tags so that it can be read by machines and applications. Structured data is likewise being used by people and such data is easily managed by engine room being allowed for querying and reporting as the data type is predetermined and relationships atomic number 18 explicit. in that location be two categories of unstructured data 1) Bitmap Objects Images, videos, audio and other non-language plantd files2) Textual Objects Word documents, Spreadsheets, Emails and other compose or printed languag e documents Most of these object types cant be tapped easily to extract relevant schooling by engineering or methodology as applied science today can whole finish textual objects. With the advent of technologies like effort Content Management (electronic countermeasures), it has become possible to address unstructured data. entropy mining and other analysis tools exist to query and analyze structured data. However, the contend remains in bringing both the worlds of structured and unstructured data in concert.Once when they atomic number 18 brought together is when the most value can be derived and gained but this is where the highest level of gainsay exists. Few challenges are listed down the stairs 1) Irrespective of having the data in a word document format it may not be consumable from a semantic level perspective 2) A compatible technology may not be able to give insight in to the context of the information unless it is read 3) The way we empathise is largely subject ive Organizational Challenges Today the organizations are inherently conglomerate in structure and the departments are loosely connected magic spell they work in isolation.They only come together when there is a need which head for the hillss to an internally disconnected approach. These large organizations need to be responsive to the node and market ineluctably. In order to be responsive they need to be agile and flexible when it comes to leveraging their matrix management structure as a whole. This can pose some long term as rise as short term challenges. The path to overcome these challenges is to welcome follow business process which imply the entire organizations.In most organizations, wherever the business processes exist they tend to be isolated to a limited department and are usually manual. This leads to manifestation of various management and operational challenges. Some of the consequences that come up collectible to these challenges are listed below 1) Due to inaccurate and un timely information generated as a result of isolated units of an organization, it becomes difficult for management and employees to take correct decisions 2) As information may not be aligned to business context or a business process it may lead to inconsistent decisions3) Broken or incomplete work flows lead to generation of inconsistent and poor information 4) IT systems may act as inhibitors even if they delay business processes when they insufficiency system integration that would hide a single view of the information 5) Strict business rules, policies and procedures can lead to delay in transfer important information Organization and business process alignment These hurdles and challenges which the organization faces are out-of-pocket to factors such as inflexible procedures, legacy infrastructure, orthodox management which include1) Manual approach even when business processes and frameworks exist 2) IT enablers found in departments and functional silos m aking information sharing and gathering jab intensive and tedious 3) IT and other infrastructure is maintained centrally which may not provide firm outcomes and service to meet the requirement of internal users 4) As organization is dependent on vendors or contractors for concern, support and development of IT and other infrastructure it raises issues of managing changes by themselves.Organizations need to orient themselves around process rather than functionally. They perk up the necessary infrastructure and technology in place but the challenge is to align all of it together using business processes. Aligning the organization to business processes and automating the same give help in solvent decision making bottlenecks and will integrate functions, departments, core systems to deliver measurable business value. As of direct most of the organizations, have IT infrastructure which comprise of applications that address each(prenominal) department separately.These departments may have business processes that cater to the purpose of the department specific function but this may lead to creation of unstructured and structured data in isolation from other departments defeating the purpose of one goal of the organization. Due to lack of integration between departments applications and business processes it leads to creation of islands of redundant information for each department. well-educated that there is duplicate information across various applications residing in various departments there will be multiple points of integration which makes it even more complicated.There is a requirement of point to point integration to resolve this. This increases business risk, delivery costs and it becomes even more important to retain existing gift who can handle the data and information well. IT challenge On drilling down, the problem of not being able to use unstructured data along with structured data semantically whilst the data is specific to each departments fu nction and not business process of the organization is a challenge for the IT support department of organizations.Integration of silo applications and automated business processes across departments with respect to the boilersuit business context pose many intricacies which makes it is a very challenging and a costly exercise for the IT function. Few of the reasons are listed below 1) Laborious task to integrate a innovation of business processes and applications 2) Changes in particular to each function may become difficult to replicate across the organization each time 3) Data across functions cant be normalized due to existence of data in multiple format4) Data inconsistencies due to unavailability of an information master leads to dependency on data stored on spreadsheets These lovely of challenges have typically no end so a comprehensive solution has to be worked out which is robust and serves the goal of the organization by delivering value flawlessly. Workflow Model, Busine ss Process Management (BPM) and Enterprise Content Management (ECM) It is Workflow Automation and a Business Process Management System that will solve the business and technical problems that have been described in this paper so far.A workflow model is automation or a semi-automation of business processes. On the other hand Business Process Management is a method for managing the workflow model while continuously evaluating its performance and closing the feedback loop. Business processes form the nervous system of an organization or an enterprise. Business Process Management (BPM) is a separate that empowers an organization to analyze, automate, re-design, streamline, monitor and improve business process while providing end to end visibility and operate from technology to people.An organization has numerous business processes which take place every promptly and then. They may be simple or complex and may rely on unstructured data. For e. g. Banks have a business process to proce ss the fresh loans application, local retailer has a business process to order spick-and-span inventory and more. Business processes are the means which enable people, system and information to work simultaneously in order to meet organizations goals. However, it is not as easy as it sounds.Consider an example where in an redress company the claim officials need shapeal photos to process a claim, customer representative need customer records and statements, accounts personnel need invoice approvals to disburse the required amount. To address such multi dimensional situation companies are resorting to capabilities of Enterprise Content Management (ECM) which is Business Process Management (BPM) to integrate, optimize, and automate processes and information. This solution enables organizations to make timely and accurate decisions.Together BPM and ECM businesses are able to deal with explosion of business related content which in turn helps them in becoming nimble and agile. Primar ily, there are three changes that cram the need for businesses to become nimble and agile. They are 1) Creation of islands of business relevant content internal and immaterial to the organization 2) High maintenance cost of information created and stored by disparate sources 3) Incremental strain on IT to meet core business requirements while driving process innovationIn response to these needs ECM and BPM enable organizations with the following 1) Empower all employees to develop process centric solution 2) Quickly synchronize information from disparate internal as well external data sources 3) meet processes and content to meet business requirements Businesses today need to use the content that is available across the business processes rather than letting it remain restricted under applications specific to a department or a function. Holistically, the content needs to be put to use for a greater benefit and a unwrap ROI.Management of Unstructured Documents ECM has become one of the major packet category post integration of various solutions like Document Management, Document Imaging, Web Content Management, Digital Asset Management while collaborating with BPM. It shouldnt be treated as only a software category but can be primarily looked at as a strategy to manage all unstructured information images, web content, media assets and records. Secondly, its job is to ensure that the content is put to use by the business users as per the business processes.The ECM solutions available today are built to support todays dynamic requirements of the organization. They are scalable and high on performance when it comes to handling islands of bare-assed content and information with respect to complex business processes. Their design is such that they can integrate any kind of unstructured information with business processes and provide features such as process modelling, analytic capabilities, simulation and activity monitoring. They are also exposed to handle process exceptions and can respond to demands for content from associates or customers.It is deduced that ECM as a technology and as a strategy enable information management professionals to manage the unstructured information in the organization to reduce risk, improve productivity in order to bring customer delight. Market Overview Organizations are increasingly adopting ECM to manage the increasing volume and growing diversity of unstructured content which now represents around 80% of the information residing in the enterprise. The opportunity identified is to devote similar rigor to unstructured data as being given to structured data.The market for ECM registered a double digit growth between the year 2004 to 2007 but it slowed down to single digit in 2008 primarily due to recessionary conditions. As per data gathered by Gartner, around $3. 3bn was collected as license and maintenance revenue for ECM. The ECM market has forecasted compounded annual growth rate of 9. 5% through work 2013. It is expected that the revenue generated from ECM markets worldwide would exceed $5. 1bn by 2013. The ECM market has seen major integrating between the periods of 2003 to 2007. Large players such as IBM, Oracle, EMC have been acquiring companies to capitalize in this space.For example, EMC went on indulge acquiring Legato, Document, Captiva and Document Sciences. Autonomy acquired Interwoven and Open Text purchased Vignette to become the largest independent vendors in this space competing directly with Microsofts Sharepoint. Market Drivers In spite of the recession which forced businesses to refrain from technology spending, the ECM market remained insulated from it for the following reasons 1) Increase in volume and complexity of content is the reason for concern and investments in ECM henceforth 2) Pricing pressure from open-source vendors stimulating higher demand3) It targets the overall ROI of the organization As there is a need to manage risks that come along wit h tonnes of paper and immense variety of digital content, a decoct has been brought on governance and content rationalization. Vendors are addressing this by providing assorted stakeholders or customers with products that serve their purpose while keeping in mind the overall business processes of the organization. Recognizing this focus area many enterprises have become conscious close the lifecycle, access management, availability and cost of the content.There has been a slowdown in the ECM market due to the recessionary climate as it do the decision makers cautious about investments. In a research conducted by Gartner it was noticed that during this period companies have started looking for a thorough business case and ROI justifications for any kind of technology expenditure. However this could also turn out to be positive for the ECM market as these are the times when the organizations will realize the benefits of ECM solutions and frameworks. ConclusionBusiness Process Man agement and Workflow are not about moving documents across departments. It is about aligning businesses to their core processes and they provide the catalyst to exploit knowledge base to provide improved customer service. Thus, help in delivering measurable bottom line benefits in variety of business cases.List of ReferencesToby Bell, Karen M. Shegda, Mark R. Gilbert, Kenneth Chin, Mick MacComascaigh. 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